Our Policies

We publish our policies on our website to ensure that you know how our businesses operate.  It is important to us that there is a shared understanding.  Any questions, don't hesitate to ask.

A sample Risk Assessment is available here.

Rural-life Hazards

We have a range of extra hazards at our venue because we are set within rural North Warwickshire.

If you have any specific allergies, please make staff aware.

Flooding is a seasonal hazard.  Areas of flooding and water logging are around the site.  Areas to avoid  will be marked out.  Keeping to concrete walkways and marked routes in an out of the site is paramount.


We have wildlife hazards:
Low flying birds
Birds nesting
Bees, wasps and flys
Caterpillars, slugs, beetles
Ducks, geese and pond birds

We have other businesses operating in the locality, so toddlers should be in a buggy and older children kept with parents/guardians when walking through the site.  All children should be kept off road and pathways.


Use of Lights


Where we use a range of lights in our sessions, we have carried out a risk assessment to understand the health and safety implications of doing so.


  • What sort of lights do we use and how do we use them?

We only use lights that are from within the safe visible spectrum of 380nm to 780nm.  We do not use Ultra Violet light in any form.  Lights within the safe visible light spectrum include violet, blue, blue-green, yellow and red.


Blue light is mostly associated with smartphones, tablets and TV or computer screens.  Yellow and red lights are mostly associated with sleeping aids.


In our In The Dark sessions, Baby Raves and special events, we will use certified child safe lights alongside lights within the spectrum of 380nm and 780nm.  Some of these are flashing.


  • Why do we worry about the lights that we use?

Babies have sleeping patterns during daylight hours.  Lights across the blue spectrum are known to impact sleep hormones and disrupt the sleep cycle.  However, we have not had any parents note any unusual changes to their baby's sleep patterns after using any lights in our sessions. 


Monitoring exposure; the distance from the light and length of time looking at a light within sessions, is also important.  The development of the retina within the eye is the important consideration.  However, there is no reasonably comparable research evidence to suggest that they are harmful to retina development.   Just remember to minimise how long your child looks into a light and how close they are to them.


Photosensitivity and photosensitive epilepsy is also an issue.  Lights flicker and flash.  If you find that your baby reacts to the light and you were not aware that your baby has this type of sensitivity, please seek medical advice immediately.


  • How do we know what we know?

There's lots of information available via the World Health Organisation, NHS,


Find out more here.

The image above is sourced from this document.


Some interesting research about mums' and the use of lights here.


If you need more information, please do ask. 


Photograph Policy


There are lots of important things to consider and one of them is the taking of photographs in groups.  We only take occasional photographs during groups.  We know it is important to share what we do and to show mums what we do, but we respect your privacy and keep it to a minimum as a general rule.  We like you to come along and see for yourself, and be able to enjoy the group without any fuss. 


We generally don't take pictures of children's faces, blur out, if we catch them looking, and edit pictures with you, so you can decide what is right for you!  We have photo permission forms and ask for agreement if we do take one of a face and would like to use it on social media/website.  We respect mum's privacy.  BUT, we know that it's perfectly fine for many and we will share any that you want us to. 


We use commercially available stock photographs for many of our Facebook and Instagram posts.


We store photographs in a secure cloud file store.  Where photographs are taken on a personal device, they will be uploaded and deleted from the device.  These are not kept on personal devices.


From a Facebook and Instagram page that is 'public' these images can be used by them for any purpose and sold to third parties.  This is what underpins our decision to keep your photos off our public page.  We post to our private group as a means of sharing more and this falls under a different set of privacy conditions.  If you ever worry, please message and we will send you full details.

https://www.facebook.com/legal/terms


We ask families to be sensitive to others when taking photographs, so that they only take photographs of their own children.


 

Food Registered Business

We follow the Food Safety Regulations as advised by North Warwickshire Borough Council.


Hot Drinks

Our business will...

1) Make and serve hot drinks for families attending a group (free drinks)

2) Sell, make and serve hot drinks for families attending a group (paid-for drinks or included in the session price)


Food

Our business will...

1) Serve pre-made / pre-packed food for families attending a group (free food)

2) Sell and serve pre-made / pre-packed food for families attending a group (paid-for food or included in the session price)


Messy Play Food that is not pre-packed will only be prepared in the kitchen of The Tots' Clubhouse.


We will not be held responsible for food and drink that is not provided by The Tots' Clubhouse.  For example, if families or children share food that was prepared at their homes from a picnic, lunchbox or similar. 


Risk Assessment will be available upon request.


All links open in a new window

Guidance on food hygiene and how to run a safe food business (opens in a new window)

How to achieve a high food hygiene rating (FHRS score) (opens in a new window)

Information on the food safety management system safer food, better business (opens in a new window)

Food labelling and allergens guidance (opens in a new window)


Our Insurance

We have all of the relevant insurance in place for all of our classes.  We are legally required to display our Employers' Liability Insurance Certificate.  We renew in September each year.

We have specific conditions of operation for our insurance. This means that:
  • We use child safe and age appropriate equipment.
  • We follow the manufacturers guidance in the use and maintenance of equipment.
  • We have appropriate equipment for specific activities (e.g. sports equipment).
  • Children must be supervised at all times.
  • Our volunteers, session leaders and employees are suitably qualified and experienced to lead classes.
  • Third Party session providers must have their own valid insurance.

Our volunteers, session leaders and employees undergo DBS checks and First Aid training, although we are only required to have parent/guardian supervision at all times.  

Our aim is to provide a high quality service and implement best practice.

The Tots' Clubhouse, the lawn and our marquee are our operating premises.  

Fire Safety
Our marquee is certified as fire-resistant.
We comply with Fire Safety Regulations for groups up to 60 where a fire exit of 1.05m is provided and the marquees are positioned appropriate distances from each other.
Example Fire Safety Advice:
https://leics-fire.gov.uk/wp-content/uploads/2021/04/advice-for-hospitality-on-marquees-30.03.2021.pdf

Our Cleaning & Safety Protocols

Staff follow HSE, Gov't and manufacturers guidance for cleaning and sanitising.


Surfaces

Staff clean adult touch points and toilets with products that contain sodium hypochlorite between 1g and 2.6g per 100g.


Staff hoover, then steam clean carpets and floors at over 200 degrees.


Softplay Mats

Staff clean our softplay mats using 15-30% anionic surfactants and phenoxyethanol.  This follows our manufacturers guidance.


Material Resources

Staff wash material resources in 60 degree washes using 5-15% anionic surfactants and benzisothazolinone.


Plastic and Rubber Resources and Equipment

Staff wash plastic and rubber resources in Milton disinfecting liquid.


Removal of Waste

We use bins with foot pedals to avoid touching them for the disposal waste. We remove any waste after each session and incinerate it.

Hand Sanitiser
We provide hand sanitiser containing at least 70% propan-2-ol for adults.

We have other hand sanitiser products suitable for children and those with skin conditions. These include ethanol and other sanitising products.

You are welcome to bring your own hand sanitiser to use.

We provide hand washing facilities with soap and hand towels, and toilets.

Customer Face Coverings
We ask customers to have face coverings available should they need them.  

If anyone wishes to wear one, they are welcome to do so.

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